Contact our Customer Care team

Contact Details

For Accident, Critical Illness, Short Term Disability, and Hospital Indemnity Products:

Phone - (855) 664.5838

Email - [email protected]

Mail -

PO Box 15769
Springfield, MA 01115-5769

Hours of Operation -

Monday-Thursday, 8 30 a.m.-5 00 p.m. EST
Friday, 9:00 a.m.-5:00 p.m. EST
For Healthcare products:

Phone - (877) 657-5035

Email - [email protected]

Mail -

PO Box 15369
Springfield, MA 01115-5369

Hours of Operation - Monday-Thursday, 8 30 a.m.-5 00 p.m. EST
Friday, 9:00 a.m.-5:00 p.m. EST
For Workers’ Compensation products:

Premium, premium financing, policy issuance or billing questions

For policies beginning with ARX, please contact: 877-322-7399

For policies beginning with N9WC, please contact: 844-472-0967

Claims questions

For policies beginning with ARX, please contact: 800-315-6090

For policies beginning with N9WC, please contact: 844-549-2512

1500 Main Street, Suite 1000, Springfield, MA 01115-5369

Copyright 2021 © All rights Reserved. Wellfleet

Wellfleet is the marketing name used to refer to the insurance and administrative operations of Wellfleet Insurance Company, Wellfleet New York Insurance Company, and Wellfleet Group, LLC. All insurance products are administered or managed by Wellfleet Group, LLC. Product availability is based upon business and/or regulatory approval and may differ among companies.