How Lighthouse enables Wellfleet to process new and re-enrollments
Wellfleet, a Berkshire Hathaway company, reports coverage in its Workplace division was issued by the first week of the year.
For another year, Wellfleet Workplace has delivered an administrative milestone that continues to set them apart in the insurance industry. They have successfully processed 100% of all new client enrollments and major re-enrollments through their Lighthouse system, with files received in good order by the first week of January¹.
Faster processing means faster service
For Wellfleet Workplace members, faster enrollment processing can be significant. For brokers and employers, the enrollment processing capabilities of Lighthouse can mean less time spent configuring files.
Drew DiGiorgio, Wellfleet’s CEO, emphasized the company’s unwavering commitment: “We created Lighthouse to address key concerns we saw in the benefits industry. Wellfleet’s enrollment success kicking off the new year is a glowing accomplishment that our system, alongside our people, is doing what we said it would do.”
First-bill accuracy
This consistent performance during the industry’s busiest time has created a ripple effect of positive outcomes, enabling brokers, clients, and employees to start each year on solid footing. Wellfleet’s API-enabled system goes beyond just issuing coverage faster; it eliminates the need for enrollment and billing reconciliation, ensuring the crucial first bill’s accuracy.
For our clients, the precision of invoices coupled with personalized customer service is paramount. It substantially reduces time spent on Workplace administration, allowing them to channel their focus towards initiatives that matter to their core businesses.
This milestone not only highlights the exceptional quality of the team at Wellfleet Workplace but also underscores the strength of the systems that enable this seamless enrollment process year after year.
How Wellfleet consistently achieves this goal
While many carriers grapple with timely receipt and processing of enrollment data, Wellfleet’s modern system simplifies enrollment data entry. API-connected systems across all business areas ensures member data is readily available for every customer interaction.
Maddie Nevans, Enrollment Systems Consultant at Wellfleet, highlighted a key differentiator of Lighthouse: “Wellfleet’s cloud-based technology model remains one of our most distinctive features in the market. Our teams can deliver results faster because we aren’t constrained by legacy systems. Thanks to our technology, we can process a new customer’s open enrollment file in just a few hours. ”
Nevans further noted that Wellfleet’s cutting-edge technology enhances enrollment speed and ease by eliminating strict file format requirements.
Thanks to the hands-on care from dedicated client managers and the efficiency of a single administration system, Wellfleet consistently prepares most groups for effective member interaction, payroll deductions, and claims administration before Q1 begins, year after year.
Disclaimers
1 Based on enrollment data from files through January 2, 2026.
Wellfleet, Wellfleet Student, Wellfleet Special Risk, and Wellfleet Workplace are marketing names used to refer to the insurance and administrative operations of Wellfleet Insurance Company, Wellfleet New York Insurance Company, and Wellfleet Group, LLC (known in California only as Wellfleet Group, LLC dba Wellfleet Administrators, LLC). All insurance products are administered or managed by Wellfleet Group, LLC. Product availability is based upon business and/or regulatory approval and may differ among states. ©2026 Wellfleet Group, LLC. All Rights Reserved
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